Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

Your item must be in the same condition that you received it
Unused, with tags, and in its original packaging
Must include proof of purchase

To start a return, please contact us at orgenzosalah@gmail.com.
If your return is accepted, we’ll send you return instructions.
Returns without prior request will not be accepted.

You can always contact us for any return question at orgenzosalah@gmail.com.

🛑 Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is:

Defective
Damaged
Incorrect (wrong item)

We’ll evaluate the issue and make it right.

🚫 Exceptions / Non-Returnable Items

Some items cannot be returned:

Perishable goods (e.g., food, flowers)
Custom or personalized items
Personal care items (e.g., opened hygiene/beauty products)
Hazardous materials or flammable liquids/gases
Sale items or gift cards

If you're unsure whether your item is returnable, feel free to contact us.

🔁 Exchanges

The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the new item.

💳 Refunds

Once we’ve received and inspected your return, we’ll notify you about the refund status.

If approved, you’ll be refunded to your original payment method within 7 business days.
Note: Your bank or credit card company may take additional time to process the refund.

If more than 7 business days have passed since your refund was approved, contact us at orgenzosalah@gmail.com.